At Garden Mart, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we are here to help. Please review our refund and return policy below:
1. Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of purchase.
Non-Returnable Items: Gift cards, customized items, and items marked as final sale cannot be returned.
2. Refunds
Process: Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5-7 business days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, items not in original condition, or items missing parts).
3. Exchanges
Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately with your order number and a photo of the damage. We will arrange for a replacement or refund as per your preference.
Exchanging for a Different Item: If you wish to exchange your item for a different one, please return the original item by our return policy, and place a new order for the desired item.
4. Return Shipping
Responsibility: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Labelling: Please ensure that the return shipment is properly labelled and securely packaged to avoid damage during transit.
5. Contact Us
If you have any questions or concerns about your order, please contact our customer service team at [Your Contact Information] or [Your Email Address]. We are here to assist you and ensure a smooth and satisfactory return process.
Thank you for shopping with Garden Mart. We appreciate your business and strive to provide the best possible experience.
